Due to the COVID-19 pandemic, the United States Embassy in Copenhagen remains unable to resume routine visa operations. We are currently offering as many appointments as local conditions, resources, and safety considerations allow in mission-critical visa categories, including a limited number of appointments for petition-based employment visas, student visas, and exchange visitor visas. We encourage all applicants to be mindful of the constraints and also to apply early. Appointments will be available on a first-come, first-serve basis as capacity allows. More information can be found on our Status of Visa Services page.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
The call center will accept calls between 9am and 5pm, Monday through Friday at:
+45 89 88 75 55 if calling from Denmark,
+1-703 520 2567 if calling from the United StatesLive chat is available as well at the Visa Information Service contact page.
If you prefer to send an email to a visa customer service representative, please email: Supportemail@example.com.Detailed information regarding visa application procedures is available at www.ustraveldocs.com.“If the consular officer has asked you to submit further documents, if you have a question regarding your visa case currently pending at the Embassy or if you have feedback regarding the visa application process you may use our contact form. Please note that case specific information can only be provided to the applicant or a legal representative.”
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.