Frequently Asked Questions About Online Fee Payment for DS-82 Passport Renewals

Frequently Asked Questions
Pay.gov Pilot for DS-82 Payment

 

Summary

The U.S. Department of State is conducting a pilot program allowing U.S. citizens resident in Norway, Denmark, Greenland, and the Faroe Islands to pay for a DS-82 U.S. Passport Renewal Application online. Beginning September 2, 2019, adult passport renewal applicants in these countries, wishing to pay the application fees online via electronic funds transfer from a U.S. based bank account, U.S. or international credit or debit card, Amazon Pay, or PayPal may do so. Paying online for a U.S. passport renewal through this mechanism allows you to mail your application to the U.S. Embassy in Copenhagen or Oslo without the need to apply in person at the embassy or mail a bank check or money order. The process is also more convenient because you can apply 24 hours a day, seven days a week.
For more information on the pilot, please refer to the Frequently Asked Questions.

Frequently Asked Questions

Q: Who may participate in this pilot program?
A: You may be eligible to participate in this pilot program if you are an adult (16 years and older) who already has a 10-year U.S. passport book. You must be resident in Norway, Denmark, Greenland, or the Faroe Islands (U.S. Embassy Copenhagen or U.S. Embassy Oslo’s consular district) and have a mailing address in one of the countries.

Q: I live in Sweden but the U.S. Embassy in Copenhagen or Oslo is closer to me than the U.S. Embassy in Stockholm. I want to renew my passport in Copenhagen or Oslo. Can I use this program?
A: No. This pilot program is limited to residents of the Kingdom of Denmark and Norway. However, you may still schedule an appointment to submit your passport application at the U.S. Embassy in Copenhagen or Oslo. Detailed, step-by-step instructions on scheduling a passport appointment are available on their websites: U.S. Embassy Copenhagen or U.S. Embassy Oslo.

Q: Can minors (younger than 16 years) participate in the Pay.gov pilot for DS-82 payment?
A: No. This pilot is only available for adults (16 and older) with a 10-year passport book that was issued 15 years ago or less. In order to apply for a minor’s passport, both parents must appear in person with the minor at a U.S. Embassy or Consulate.

Q: What if I don’t have a passport book? Can I still participate in the pilot?
A: No. To participate in the pilot, you must have in your possession a passport book that is valid for ten years. During the application process, you will be required to mail your current passport and your passport application to the U.S. Embassy.
If you do not have your passport book in your possession, you must apply for a new one in person using a DS-11 passport application form.

Q: What do I need in order to pay online for my U.S. passport via Pay.gov?
You can pay the $110 fee by electronic check/transfer, credit/debit card, PayPal, or Amazon Pay on Pay.gov. This amount cannot be altered. You must pay the fee in U.S. dollars.

Q: Do I need special software or computer equipment to pay for my U.S. passport via Pay.gov?
A: No. All you need is a computer with internet access or an internet enabled device.

Q: Is the online process safe?
A: Yes. The payment form on Pay.gov will be encrypted to ensure your personal information is secure.

Q: How do I know that my payment information is secure?
A: You will submit your application fee using Pay.gov, which more than 40 U.S. government agencies use to collect forms and payments. Pay.gov uses 128-bit SSL encryption to protect your transaction.

Q: Can I pay for more than one passport at a time in a single transaction on pay.gov?
A: No. You must complete a new payment form for each passport application.

Q: After a successful payment is made via Pay.gov for my passport renewal, where should I mail the email confirmation and completed DS-82 application?
A: Please mail your electronic payment confirmation, current passport, pre-paid return envelope (if applicable), passport photo, and signed DS-82 application to either the U.S. Embassy in Copenhagen or Oslo based on your mailing address.

If you are resident in Norway, please mail your documents to Oslo.
U.S. Embassy
American Citizen Services
PO Box 4075 AMB
0244 Oslo
https://no.usembassy.gov/u-s-citizen-services/passport-services/

If you are resident in Denmark, Greenland or the Faroe Islands, please mail your documents to Copenhagen.
U.S. Embassy Copenhagen
Attn: Consular – American Citizen Services
Dag Hammarskjolds Alle 24
2100 Copenhagen
Denmark

https://dk.usembassy.gov/u-s-citzen-services/passports/

Q: What are the steps for paying online for my U.S. passport renewal via Pay.gov?
A:
1. Acknowledge the disclaimers and notices;
2. Verify your eligibility;
3. Visit the Pay.gov link;
4. Pay for the U.S. passport;
5. Await email confirmation for passport payment;
6. Print email confirmation of passport payment;
7. Fill out DS-82 Application including signature and photo
8. Mail email confirmation for passport payment, signed DS-82 application, prior passport, pre-paid return envelope (if applicable), and photo via mail/courier to the U.S. Embassy in Copenhagen or Oslo.

Q: How long will it take to receive my passport in the mail?
A: You should receive your passport by mail/courier within 4-6 weeks, the Department’s current processing time for routine service. We are unable to process requests for expedited service through the pilot online payment process via Pay.gov.

Q: How do I check the status of my DS-82 application?
A: You may contact the Consular Section at the U.S. Embassy in Copenhagen by email at CopenhagenACS@state.gov or the U.S. Embassy in Oslo by email at OsloACS@state.gov. We ask that you wait at least five business days after mailing your documents to the U.S. Embassy before sending an inquiry.