Appointments on this page are for American Citizen Services ONLY. Our section cannot assist with any immigration, visa or ESTA services.
All routine services are provided on an appointment basis. Passport and notarial appointments must be scheduled through our web site and cannot be scheduled by calling or emailing the American Citizen Services Unit. Appointments for Consular Reports of Birth Abroad (CRBAs) are made by consular staff once a completed application form (DS-2029) has been received. For more details about the CRBA process, including appointment scheduling, please review our CRBA website.
The American Citizen Services Unit has appointments available every weekday morning, except Fridays, from 9AM -12PM for services relating to passports, citizenship and notary services. For any unusual or urgent situations, please contact us at CopenhagenACS@state.gov.
In the step-by-step instructions for passport and notarial services, you will find a link to a separate appointment site. Making, changing, or canceling an appointment is free of charge. After you have set up your appointment, you will get a page with an individual appointment identification number and a password. Please print this page as you may need it to change or cancel your appointment should you need to do so. Appointments may be scheduled up to two months in advance. From the menu you can pick the service you require.
Before setting up your appointment, please make sure to read the instructions related to the service you desire carefully and download and complete the necessary forms before your visit the Embassy.
The American Citizen Services Unit requests that you schedule one appointment for each person that needs a service. If this is not possible, please contact the American Citizen Services Unit by e-mail at CopenhagenACS@state.gov. Appointments are mandatory for all routine visits to the US Embassy. Customers with an emergency requiring immediate attention (lost/stolen passport or immediate travel) may be admitted during our regular opening hours without an appointment.
Please book a passport or notarial appointment through our appointment website.
If no appointment is available and you have urgent travel, please call (45) 33 41 7100.
We are closed on U.S. and Danish holidays, which are listed on our Embassy holiday calendar.
When Visiting The Embassy
Please have a form of photo identification available to present to the guard. Once verified, the guard will begin the security scanning process, which is similar to that of most international airports.
When entering the security area, the guard will ask you to empty your pockets of all metal items, no matter what size and shape. Belts with a metal buckle must also be removed.
All small electronic items, such as mobile phones, iPods, MP 3 players and USB keys, must be left with the guards. The items stay in the security area, where you may recover them upon your departure. The guard provides a receipt for your items.
Due to security restrictions, no portable computers, iPads, eReaders (such as Kindles or Nooks) and large bags (back packs, suitcases, etc.) are allowed in the embassy.
Knives and other weapon-like items are prohibited in the Embassy. If you have a knife or other weapon like item on your person or in your baggage, you must tell the guard. Any knife or other weapon like item found by the guard during the search will be confiscated and turned over to the Danish police. You are strongly advised to leave all knives and other weapon-like items at home.
After emptying your pockets, please walk through the metal detector. If cleared by the detector and the guard, you continue forward and may recover your non-electronic items.
Third Party Attendance at Passport and CRBA Appointment Interviews
Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):
- Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
- Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
- The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
- It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
- Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.
- Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
- To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
- The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant. Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee. Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
- No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
- Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question. Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
- During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
- Attendees may take written notes, but may not otherwise record the appointment interviews.
- Attendees may not engage in any other conduct that materially disrupts the appointment interview. For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel. Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.
Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview. Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate. It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview. The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.