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Important U.S. Citizen Services Information

Payment Details

Payment may be made at the U.S. Embassy in cash (USD or DKK) or with a credit card.  We do not accept MobilePay or payments via cell phones.  If you are renewing an adult passport, you can pay online in advance.  Please visit our passport page for more information.


Appointments & Locations


The Embassy is on Dag Hammarskjölds Allé 24, 2100 Copenhagen Ø, near Østerport train station.

Hours of Operation

The Consular Section accepts appointments between 9 a.m. and 12 noon from Monday to Thursday.  The Embassy is closed on American and Danish holidays.

For emergency cases, please contact us by telephone or email.

Phone: +45 3341 7100 – Monday through Friday from 8.30 a.m. to 5.00 p.m.

Phone: +45 3341 7400 – After 5.00 p.m., weekends, and holidays.

E-mail: CopenhagenACS@state.gov

Security Information

Please have a form of photo identification available to present to the guard. Once verified, the guard will begin the security scanning process, which is similar to that of most international airports.

When entering the security area, the guard will ask you to empty your pockets of all metal items, no matter what size and shape. Belts with a metal buckle must also be removed.

All small electronic items, such as mobile phones, iPods, MP 3 players and USB keys, must be left with the guards. The items stay in the security area, where you may recover them upon your departure. The guard provides a receipt for your items.

Due to security restrictions, no portable computers, iPads, eReaders (such as Kindles or Nooks) and large bags (back packs, suitcases, etc.) are allowed in the embassy.

Knives and other weapon-like items are prohibited
 in the Embassy. If you have a knife or other weapon like item on your person or in your baggage, you must tell the guard. Any knife or other weapon like item found by the guard during the search will be confiscated and turned over to the Danish police. You are strongly advised to leave all knives and other weapon-like items at home.

After emptying your pockets, please walk through the metal detector. If cleared by the detector and the guard, you continue forward and may recover your non-electronic items.

Reasonable Accommodation

Who can attend a passport or CRBA appointment?

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment.  We make every effort to provide accommodations to persons with disabilities and medical conditions.  Reasonable accommodations vary, depending on the situation and the person’s needs.

The Consular Section waiting room is wheelchair accessible. Please contact us to request reasonable accommodation.