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Important U.S. Citizen Services Information
Payment Details
Appointments & Locations
Security Information
Reasonable Accommodation

Payment Details

Payment may be made at the U.S. Embassy in cash (USD or DKK) or with a credit card.  We do not accept MobilePay or payments via cell phones.  If you are renewing an adult passport, you can pay online in advance.  Visit our passport page (https://dk.usembassy.gov/passports/for) more information.

Appointments & Locations

Location

The Embassy is on Dag Hammarskjölds Allé 24, 2100 Copenhagen Ø, near Østerport train station.

Hours of Operation

The Consular Section accepts appointments between 9 am and 12 noon on weekdays, except Fridays.  The Embassy is closed on American and Danish holidays.  For emergency cases, please contact us by telephone or email.

During our normal business hours (0830-1700, Monday through Friday, except holidays): +45 3341 7100
After-hours: +45 3341 7400.

E-mail: CopenhagenACS@state.gov

 

Security Information

Please have a form of photo identification available to present to the guard. Once verified, the guard will begin the security scanning process, which is similar to that of most international airports.

When entering the security area, the guard will ask you to empty your pockets of all metal items, no matter what size and shape. Belts with a metal buckle must also be removed.

All small electronic items, such as mobile phones, iPods, MP 3 players and USB keys, must be left with the guards. The items stay in the security area, where you may recover them upon your departure. The guard provides a receipt for your items.

Due to security restrictions, no portable computers, iPads, eReaders (such as Kindles or Nooks) and large bags (back packs, suitcases, etc.) are allowed in the embassy.

Knives and other weapon-like items are prohibited in the Embassy. If you have a knife or other weapon like item on your person or in your baggage, you must tell the guard. Any knife or other weapon like item found by the guard during the search will be confiscated and turned over to the Danish police. You are strongly advised to leave all knives and other weapon-like items at home.

After emptying your pockets, please walk through the metal detector. If cleared by the detector and the guard, you continue forward and may recover your non-electronic items.

Reasonable Accommodation

Who can attend a passport or CRBA appointment?

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.